1.1 Our commitment to your privacy
We appreciate the trust you place in ECC and we know you care about your personal privacy. Because we care, we are committed to respecting your privacy and the security of your personal information.
It is important for us to ensure you are confident that we’ll protect the privacy and confidentiality of your personal information and will only use it in a way that’s consistent with the reasons you provided it.
ECC is committed to ensuring the privacy of your personal information.
1.2 What does "personal information" mean?
Personal information is any information about you that identifies you or by which your identity may be reasonably determined.
1.3 What personal information is held by ECC?
ECC only collects personal information that is necessary to perform its business functions. The goods and services we provide to you will dictate the types of personal information that may be necessary for us to collect.
The personal information ECC collects and stores may include:
- name, job title and employer company or organisation;
- personal and business address;
- contact details (including mobile phone number and email address where provided)
- invoices and payment details (including credit card and banking details where these relate to payments made by the individual or organisation).
We may record anonymous information which tells us about visitors to our website but not the identity of those visitors. For example, we may collect information about the date, time and duration of those visits and which pages of our website are being commonly accessed.
ECC does not collect, use or disclose other sensitive personal information about any individual.
1.4 Collection and use of personal information by ECC
We collect your personal information for purposes including:
- supplying goods and services which you have requested, including sales of carts, sales of parts and servicing of carts;
- sending you statements and invoices and collecting payments from you;
- enabling you access to website services.
ECC may from time to time use your personal information, to conduct feedback surveys, to inform you about news or updates, or to provide you with information about other goods or services that we offer that relate to the business.
If at any time you do not wish to receive this information, please feel free to contact us and we will not send you any further material.
ECC does not actively solicit or collect individuals’ personal information from third parties, nor does it trade, rent or sell personal information to any third parties.
1.5 Contracting out services and disclosures
ECC may, at some stage, take the decision to contract out some of its services (such as publishing and information services) and may therefore disclose individuals’ personal information to its contractors for these purposes. Any disclosure of personal information is limited to that required to provide the services that the ECC has contracted out.
Contractors engaged by ECC will at all times be bound by contracts which protect personal information, or otherwise required by ECC to comply with all relevant laws including the Privacy Act.
1.6 Access to personal Information
Generally, clients have the right to access their own personal information that ECC may hold. ECC will handle requests for access to personal information in accordance with the National Privacy Principles.
ECC will ordinarily require requests for access to information to be provided in writing to the General Manager of ECC.
1.7 Security of personal information
ECC will take all reasonable precautions to safeguard personal information that is held by us, either on a physical file or on computer, from misuse, loss, unauthorised access, modification or disclosure.
To ensure that your personal information is secure, ECC employs a number of means, including:
- external and internal premises security;
- the requirement for all employees to enter into an agreement for safeguarding and non-disclosure of information through contracts of employment;
- password protected server storage to prevent unauthorised access;
- restricted access to personal files and information;
- document handling and shredding procedures with respect to personal information.
1.8 ECC Website use and privacy
When our website (www.eastcoastcarts.com.au) is visited, ECC records anonymous information about the visit and log the following information for statistical purposes – the server address, top level domain name (for example .com, .gov, .au, .uk ), the date and time of visit to the site, the pages accessed and documents downloaded, the previous site visited, and the type of browser used.
This information is not specific to an individual and is used for system administration purposes, as well as statistical analysis. The anonymous information does not reveal anything specific about the person who accessed the website, but it does reveal how our site was used.
We may also use “cookies” that are small pieces of information that allow an organisation to track websites browsed by you. You may be able to adjust your browser to disable cookies. However, if you do disable cookies, you may not be able to interact with our website or take advantage of the improved functionality that cookies enable.
No attempt is made by ECC to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect ECC’s logs and in the case where users supply the required identifying information in the course of completing one of ECC’s input forms.
1.9 Other websites
ECC website contains links to other external websites. ECC is not responsible for the content or privacy policies on websites that we do not operate, and it is the responsibility of individuals to familiarise themselves and comply with any terms and conditions (including privacy requirements) that govern access to and use of those websites.
1.11 Privacy Queries
Please send any privacy related queries via email to: firstname.lastname@example.org